Consumer Information and Records Access:
This information is provided to ensure transparency and to support your rights as a consumer of mental health services.
In accordance with Texas Health and Safety Code §181.105, as amended by House Bill 4224 (89th Regular Session), Vita Counseling Center, PLLC, provides the following information regarding access to health care records, regulatory contact information, and complaint procedures. Mental health services are provided by Rebecca Flores, LPC, a licensed professional counselor. This information applies to services governed by Texas law.
Requesting Your Health Care Records
You have the right to request access to your health care records maintained by Vita Counseling Center, PLLC. Requests for records must be submitted in writing and may require completion of an authorization or records request form in accordance with applicable state and federal laws.
To request your records, please contact:
Email: rebecca.flores@vitacounselingcenter.com
Phone: 512-931-3329
Additional information regarding access, timelines, and any applicable fees will be provided upon request.
Contacting the Behavioral Health Executive Council
Vita Counseling Center, PLLC is regulated by the Texas Behavioral Health Executive Council (BHEC). You may contact the Council with questions regarding licensure, scope of practice, or regulatory matters.
BHEC contact information is available on the Council’s official Contact Us webpage:
https://bhec.texas.gov/contact-us/
Filing a Consumer Complaint
If you wish to file a consumer complaint, you may do so through the Office of the Texas Attorney General-Consumer Protection Division.
Instructions for submitting a complaint are available on the Attorney General’s Consumer Protection webpage: